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Privacy Policy

Privacy Policy

Heatmap Hosting – Global Privacy Notice

Last Revised: 12/29/2024

HeatmapHosting.com is committed to protecting your privacy while providing powerful web analytics and hosting solutions. This Privacy Notice describes how we collect, use, and protect your personal data when you use our services.

Data Controller Information

HeatmapHosting.com acts as the data controller for personal data collected through our services. For questions about our privacy practices, contact [email protected].

Core Privacy Rights

We recognize several fundamental privacy rights:

  • The right to know what personal data we collect
  • The right to access, correct, or delete your personal data
  • The right to transfer your personal data (data portability)
  • The right to control your marketing preferences
  • The right to opt out of data collection where applicable

Personal Data We Collect

From Website Visitors and Customers

  • Account information (name, email, phone number, address)
  • Payment information
  • Service preferences and settings
  • Communications with our support team
  • Server and hosting configuration details

Through Our Analytics Services

  • Visitor behavior data (page views, clicks, mouse movements)
  • Device information (browser type, screen resolution, device type)
  • IP addresses and geographic location data
  • Session duration and timing
  • User interaction patterns
  • Form interaction data
  • Page load timing and performance metrics

Automatically Collected Data

  • Cookie data and session identifiers
  • Log files and error reports
  • Authentication tokens
  • API usage data
  • Service performance metrics

How We Use Personal Data

We use collected data to:

  • Provide and improve our hosting and analytics services
  • Generate heatmaps and user behavior reports
  • Monitor server performance and security
  • Process payments and maintain accounts
  • Provide customer support
  • Send service updates and notifications
  • Prevent fraud and abuse
  • Comply with legal obligations

Data Retention

We retain personal data for:

  • Active accounts: Duration of service plus 30 days
  • Inactive accounts: 90 days after service termination
  • Analytics data: 12 months by default (customizable by customer)
  • Payment records: As required by law
  • Security logs: 12 months

Data Sharing and Third Parties

We share data with:

  • Service providers who help operate our platform
  • Payment processors for billing purposes
  • Infrastructure providers for hosting services
  • Security vendors for fraud prevention
  • Law enforcement when legally required

We do not:

  • Sell personal data to third parties
  • Share data for advertising purposes
  • Allow third parties to access analytics data without permission

Cookie Usage

We use cookies for:

  • Essential service functionality
  • Authentication and security
  • Analytics data collection
  • Performance monitoring
  • User preference storage

Users can manage cookie preferences through:

  • Browser settings
  • Our cookie management interface
  • Account settings panel

Security Measures

We protect your data through:

  • Encryption in transit and at rest
  • Regular security audits
  • Access controls and authentication
  • Network monitoring
  • Employee training
  • Incident response procedures

Children’s Privacy

We do not knowingly collect data from individuals under 18. Contact [email protected] if you believe we have inadvertently collected such data.

International Data Transfers

We may transfer data internationally to provide our services. We ensure appropriate safeguards through:

  • Standard contractual clauses
  • Data processing agreements
  • Privacy Shield certification (where applicable)
  • Regional data storage options

Your Choices and Controls

You can:

  • Manage account settings through your dashboard
  • Request data export or deletion
  • Opt out of non-essential data collection
  • Control email preferences
  • Configure analytics collection parameters

Changes to This Notice

We may update this privacy notice periodically. We will notify you of significant changes through:

  • Email notifications
  • Website announcements
  • Account dashboard alerts

Contact Information

Privacy questions or requests:

For urgent privacy concerns:
Phone: [Your Support Number]
Hours: 24/7

Region-Specific Rights

  • EU/UK Residents: GDPR rights apply
  • California Residents: CCPA rights apply
  • Canadian Residents: PIPEDA rights apply

We honor data protection rights regardless of location while complying with local requirements.